Viapost: a key player in the industrial maintenance market!

Par ediallo - 6 September, 2021 - 09:55

Launched three years ago, Viapost's industrial maintenance activity has since experienced exceptional growth with a threefold increase in turnover! Proof if it were needed of the interest for this expertise created by and for logistics. Interview with Martial Martin, Director of Maintenance Operations at Viapost.

How did the desire to create a logistics equipment maintenance business at Viapost come about and what challenges did it address?

Until now, we subcontracted our maintenance operations, often with intervention times that could jeopardize our logistics activity, as well as a lack of communication between the logistics teams and the maintenance workers, leaving little room for optimization.

All this, in a context where we were also starting to design, for ourselves and for our customers, customized industrial equipment.

We therefore decided to create our own maintenance activity dedicated to logistics, first for our own internal needs, then for the benefit of our first external customers and our parent company La Poste. And it was a great success!

Today, we have 8 teams based on Viapost platforms, 6 more combined with logistics activities carried out by Viapost on customer sites and 13 other teams integrated on customer sites alone. In three years, we have multiplied our maintenance workforce by 7.

This acquisition of know-how has given rise to a global offer. Can you tell us more about it?

Indeed, we are officially launching our V-MAINTENANCE offer externally. It enables us to offer our customers several types of service throughout France and even internationally: a team posted on a permanent basis, a partial presence service or even a customized intervention.

To date, we maintain more than 140 multi-brand industrial equipments (sorters, order preparation solutions, conveying systems, bagging machines, AGVs, OCR and video coding systems, etc.).

We thus benefit from a recognized expertise on almost all existing logistics systems with, each time, a range of adapted solutions (preventive and corrective maintenance, method and spare parts management).

Finally, our presence throughout the country also plays in our favor. This is why, logically, the next step is to conquer more external customers. We have everything we need to reach our goal: experience, skills, tools; the agility of a small business with the strength of a large group behind it!

Your experience speaks for itself. A turnover that has more than tripled in less than 3 years, a workforce multiplied by 7, what more can you say?

Our maintenance teams can be involved from the very beginning of a logistics project, bringing their technical experience and allowing maintenance costs to be included in the calculation of the acquisition cost of an industrial solution.

By integrating our technicians from the start, we also ensure a thorough knowledge of the solution and a professional complicity with the manufacturer's teams and those of the logistics operation.

Viapost also has the strength of being able to offer a maintenance service combined with other logistics and transport services, since these two activities are also part of its know-how.

Logistics Strategies