Today, delivery is a crucial point for your e-commerce: it will play the most important role in the satisfaction of your customers. Therefore, it is essential to use the right logistics service provider to ensure a quality service and to gain the trust of your customers in order to gain their loyalty.
Time, modes, delivery costs... many logistics criteria are to be taken into account to avoid shopping cart abandonment and increase orders on your e-commerce. The choice of the logistic solution must be considered and in coherence with the shipping strategy you have adopted.
WHICH LOGISTICS SERVICE PROVIDERS SHOULD I CHOOSE FOR MY E-COMMERCE ?
Asendia France is one of the logistics solutions created by La Poste and Swiss Post in 2012, which therefore benefits from a large network worldwide thanks to a presence on 3 different continents (Europe, America, Asia). The joint venture specializes in the dispatch of documents and goods weighing up to 2kg from France to the whole world, as well as in direct marketing and press. Asendia France offers e-merchants two delivery services: Delivengo and Delivengo Easy.
DELIVENGO AND DELIVENGO EASY
Delivengo is a solution available for professionals and key accounts, providing a delivery service for light international shipments. The solution offers a modular offer with optional tracking, and a wide range with more than 190 countries delivered directly to the e-buyer's home.
Delivengo Easy is an online solution without contract or commitment for e-merchants who export their parcels internationally (to the EU or outside the EU). It allows you to print delivery labels directly to your home, ship your parcels from one of La Poste's 12,000 drop-off points, and track delivery to 45 destination countries.
DHL is a transport and logistics services company within the Deutsche Post DHL Group, managing international shipments by air and road. The company offers an integrated service that allows simplified customs clearance and therefore short delivery times, as well as flexible delivery options (ODD).
DHL Express is an international express transportation solution that enables e-merchants to ship and have their packages delivered to more than 220 countries and territories worldwide within 24 to 48 hours. DHL Express is a dedicated solution that adapts to each company profile with prices adapted to the shipping volume, and offers many advantages for e-merchants:
Datamining : an analysis of customer traffic to determine development opportunities, such as high-potential delivery areas or competitor analyses. E-commerce integrations developed for the main CMS (Prestashop, Magento, Shopify), but also the development of an API for the transport part.
ODD (On Demand Delivery) customizable delivery solutions: when an end customer orders a product on a site and the delivery is made by DHL, he will be able to reschedule his delivery with an option that is more suitable for him (neighbor, relay point, other address, secure location, put on hold in a branch...).
Personalized accompaniment by an expert according to your problems and stakes.
COLISSIMO OFFERS EUROPE AND THE WORLD
Colissimo is a delivery service operator of the La Poste group, which offers home delivery services to Europe and the rest of the world, as well as delivery at collection points for European countries. With more than 30 destination countries in Europe and 220 destinations in the world, for parcels up to 30kg (20kg for some post offices for the collection offer), Colissimo allows you to offer a wide choice of delivery methods to your customers in order to best meet their expectations.
The Colissimo Box is an interface allowing e-merchants to manage their shipments and deliveries, with access to tools and services through secure access. Two types of contracts are offered: Facility (without commitment, this contract is intended for e-merchants with small shipping volumes and/or who ship irregularly) and the Privilege contract (for larger companies, with large shipping volumes and/or who frequently ship parcels, have the necessary technology for Web Services integration). Depending on the contract chosen, you will have access to more or less advantages in terms of services and support.
Colissimo Pass is a subscription that you can offer to your customers on your e-commerce site so that they can benefit from advantages such as free and unlimited delivery and all Colissimo services (tracking, notification, etc notifications, ...) on the merchant sites that are partners of the offer. As an e-merchant partner, you benefit from numerous advantages: consumer studies, dedicated customer service, marketing campaigns dedicated to e-merchant partners, ...
Spring Global Delivery Solutions is one of the world's leading logistics solutions for the delivery of mail, parcels and returns to businesses around the world. The company offers two delivery services depending on the package you wish to ship: Small Package and Parcel.
The Petit Paquet offer is intended for e-merchants who ship parcels up to 2kg in Europe and worldwide on a regular basis. Different options are offered (Packet, Packet TRacked and Packet Plus) for international deliveries, with more or less important advantages according to the chosen package. If you only ship your small parcels within Europe, tailor-made solutions can be offered to meet your expectations and needs perfectly.
The International Parcel service allows the shipment of international parcels up to 30kg depending on the country of destination. For this offer, two options are available depending on what you are looking for: Spring Parcel (tracking service) and Spring Express (courier service), which also depends on the urgency of your parcel. The solution can be tailor-made to best meet the needs of your e-commerce, depending on the volume and frequency of shipment, but also on the weight and destination of your parcels.
Chronopost is the leading player in France for express delivery of parcels up to 30kg, in France and internationally, with 230 countries served worldwide within 1 to 3 days depending on the destination. In France and Europe, deliveries can be made to homes or via a network of 9,000 retail outlets in France and 36,000 in Europe.
The Chronopost offer is non-binding and enables e-merchants to deliver their customers the next morning before 1 p.m. to their homes 6 days a week, anywhere in France, and even on Sundays with the Chrono Precise delivery by appointment offer. With the Predict service, recipients can take control of their delivery by rescheduling it or opt for delivery at a local point, a neighbour's home or a chosen safe place. A 1-hour time slot is announced on the morning of delivery. Chronopost modules can be downloaded to integrate the delivery service directly onto your e-commerce platform.
Today UPS is the world's leading express parcel service provider. The American logistics solution ships and delivers daily to your home or to a collection point for packages destined for France and abroad. A large number of services exist to perfectly meet the needs of your e-commerce as well as your e-buyers.
For national services, UPS delivers your parcels the day after your order, or according to the date chosen by the recipient, at home or at a UPS Access Point. Internationally, delivery is made within 1 to 5 working days depending on the destination country and the offer chosen, directly to the recipient's home.
DPD France is part of DPDgroup, which is today the second largest parcel delivery network in Europe, providing pick-up, transport, tracking and delivery of parcels in France and internationally. In order to best meet the needs of e-buyers, DPD offers home delivery, but also pick-up points. DPD Relay and Predict modules are pre-formatted to facilitate their integration on e-commerce sites.
Home delivery is available with the Predict offer, which allows customers to select the desired delivery day for their parcels (up to 30 kg) directly by SMS, or on the dedicated website for more options. Customers will then be reminded of a time slot on the scheduled day of delivery.
The Pickup Relay parcel delivery service benefits from a network of more than 5,000 local shops providing a pick-up point service, with wide opening hours to best suit the availability of active customers and rarely at home.
GLS France is a logistics service provider enabling e-merchants to send their parcels in France, but also internationally, by different delivery methods: home delivery, Relay Points (thanks to their partnership with Mondial Relay) and Express. Modules allowing the integration of the offer directly on the e-commerce site allowing e-merchants to manage all their orders and shipments simply.
In France, GLS transports parcels weighing less than 30 kg in a single container.